Shipping & Payment
DO YOU SHIP?
Yes, we ship via LBC. And JRS Express Locally Philippines.
DPEX, EMS & DHL, for International outside the Philippines
DO YOU ACCEPT CASH ON DELIVERY/PICK UP?
NO! for outside Cagayan De Oro City.
YES! you can pick up your ordered item after you paid it. We only accommodate orders online only at the moment. We suggest to place an order to our website or Facebook page to pay it and our customer representative will give you a date when to pick up.
DO YOU OFFER FREE SHIPPING?
Yes. Free shipping above the 1,000php minimum of purchase Philippines only.
The Outside Philippines may apply the proper charge rate for each country. View your cart below has button says ESTIMATE SHIPPING enter your country so the rate show.
How can I calculate the most affordable shipping for the items I want to order?
Refer to your shopping cart click 'VIEW CART' then click 'ESTIMATE SHIPPING &TAXES' input your complete address click GET QUOTES RED BUTTON until you will see shipping method then you will be given options for standard shipping cost.
WHO ARE YOUR COURIERS?
Our regular couriers are Air21, LBC. And JRS Express locally in the Philippines.
DPEX & DHL, for International outside the Philippines
DO YOU RUSH SHIP?
Sorry, we do not offer rush shipping. Our normal processing time is 3-5days Philippines locally. With no operation holidays, weekend Saturday and Sunday Morning.
For international it takes 7-14days depends on the courier you chose.
DO YOU SHIP ON SUNDAYS? HOLIDAYS?
Sorry, we do not ship on Sundays and regular Holidays.
WHEN WILL I RECEIVE MY PACKAGE?
After you paid we will prepare your order within 2-3 working days. After preparing in 2-3days the item/s will be ship out in 3-5days waiting for arrival. When there are calamities we opt to suit our targeted days but rest assured your parcel will have arrived.
It may take us 1-2 days to verify the payment.
WHAT IS THE DIFFERENCE BETWEEN SHIPS IN 24HRS & SHIPS IN 2-3DAYS?
Ships in 24 hrs meaning that items can be ship the same day after payment confirmation and done before 12noon Philippines time. Late confirm can be ship the next day.
SHIPS IN 2-3 DAYS meaning that items need to prepare in 2-3 days then it can be ship out. Shipping Time 5-7 is estimated for business working days. Weekend & holiday not counted.
WHAT PAYMENT METHOD ACCEPTED?
ACCEPTED PAYMENT TROUGH:
BDO, BPI BANK, PAYPAL, LBC, CEBUANA MLHUILLER & PALAWAN
WHEN DO I KNOW MY ORDER IS SHIPPED?
We update every successful delivery by providing your tracking number in your account order history and also it is automatically sent by your email.
For assistance in tracking your package click on the following links:
link to Luzon Brokerage Corporation (LBC)
Free Shipping Items tie-up of LBC delivery may take 5-7 working days to arrive not including weekends.
link to JRS Express Delivery Services NOTE: JRS sometimes delayed tracking on their website you can ask their FB Fanpage representative.
Please do note that you may track your package on their website in 24-48 hours after shipment.
Again, Local Shipments(within the Philippines) 3-7 working days waiting to arrive your order.
Remember, once we drop off the items to the courier company, our responsibility for the items is finished.
We are not responsible for late or nondelivery once we forward off your items at the courier! Rest assured we can able to help you follow up on it.
An incident happened that courier lost your parcel before to say negative against the seller, you may try to contact seller first so we can able to assist and help you throughout the process to trace and all matters When the fault is made by the courier we will contact you and give the statement of the incident. In this matter we can help you to solve the problem accordingly either send back again the items, or refund but please take note it will be not right away to refund and to send give us 24hours to settle everything, as we do our part to help you.